Yes. Our sales team has real-world experience with hydrovac and vacuum truck systems.

If you’re unsure what you need, tell us:

• Your truck or system
• Hose size or fitting type
• Application (water, slurry, debris, vacuum, etc.)

We will help you select the correct product.

If your order arrives:

• Damaged
• Incorrect
• Or missing items

Contact us as soon as possible with your order number and photos. We will work with you to resolve the issue.

Custom-built, cut-to-length, or special-order items are typically not returnable unless there is a defect or error.

If you are unsure, contact us before ordering and we will help you confirm the correct product.

Returns or issues must be reported within 7 days of receiving your order.

Yes. Hydrovac Store ships worldwide.

We regularly ship hydrovac and industrial products to customers outside Canada, including the United States and international markets.

Shipping costs are based on:

• Weight
• Package size
• Destination
• Shipping method (courier or freight)

Large or long items such as hoses may ship by freight rather than standard parcel services.

For international orders, customs duties, taxes, and import fees are determined by your local government and are the responsibility of the buyer.

Hydrovac Store does not control or collect these fees.

Yes. We can ship to freight forwarders, logistics providers, or consolidation warehouses.

If you have special shipping instructions, contact us after placing your order.

Yes. Hydrovac Store specializes in custom hose and fitting solutions. We can build hoses to your required:

• Length
• Diameter or vacuum rating
• End fittings and couplings

If you need something specific for your truck or application, contact us with your requirements.

If your exact hose or configuration is not listed online:

• Call us at 905-564-HOSE (4673)
• Or email Info@faultlesssolutions.com

Provide as much detail as possible about your system and application and we will quote and build the correct assembly.

Build time depends on the components required and current inventory. Most custom assemblies are completed within a few business days once parts are available.

Our team will provide a lead time when quoting.

Unless specifically stated in the product description, hoses and fittings are sold separately.

This allows you to choose the exact ends and couplings needed for your equipment.

Yes. Most products sold on HydrovacStore.com are covered by the manufacturer’s warranty. Warranty
terms, coverage, and duration vary by brand and product.

If you experience an issue with a product, contact our team and we will help you work directly with the
manufacturer to resolve it as quickly as possible.

Manufacturer warranties usually cover:

• Manufacturing defects
• Material failures under normal operating conditions
  
  They do not typically cover:
  
• Normal wear and tear
• Improper installation
• Misuse, abuse, or modification
• Damage caused by operating outside rated pressure, temperature, or vacuum limits

To start a warranty claim:

1. Contact Hydrovac Store with your order number
2. Describe the issue and provide photos if possible
3. Our team will advise you on the next steps with the manufacturer

We act as your point of contact and will help coordinate the process.