Who We Are

Steve Faultless is the owner and founder of this webstore, where his name and vision guide every aspect of the business. With over 45 years of experience in the hose industry, Steve leverages his extensive expertise to source the most innovative, durable, and high-performance products available. He is committed to delivering
these solutions directly to customers, continually seeking advancements that reduce costs, improve job-site efficiency, shorten completion times, or enhance safety for you and your team. The more challenging the application, the more motivated he is to provide effective, reliable solutions.

Dion Williams serves as Steve Faultless's trusted right hand and is the General Manager of both Faultless Solutions and The Hydrovac Store, where he oversees all operations with strong leadership and operational expertise. With 37 years of deep experience in the industrial hose and fittings industry, Dion has collaborated closely with Steve for over 30 years, forming the foundation of this family-oriented business. His extensive knowledge ensures that every customer receives the most appropriate hose, part, or fitting precisely suited to their specific application. When you speak with Dion, you are consulting one of the industry's most knowledgeable and seasoned professionals.

Brian Williams, Dion's brother, serves as the Warehouse Manager at Faultless Solutions and The Hydrovac Store, overseeing all warehouse operations with meticulous attention to detail. With over 25 years of hands-on experience in the industrial hose and fittings industry, Brian possesses unparalleled expertise in the proper crimping, welding, and coupling of hoses. Every product that leaves the warehouse passes through his inspection, guaranteeing it is defect-free, correctly assembled, and safe for use. Customers can have full confidence in the reliability and quality of their orders, knowing Brian's rigorous standards uphold the highest levels of safety and performance.

Bruce Williams, Brian's son, serves as Senior Order Desk Specialist at Faultless Solutions and The Hydrovac Store. He manages all aspects of the company's social media marketing, designs promotional materials, and is responsible for order processing and dedicated service to our US clients, ensuring prompt, accurate, and personalized support across the border. With a comprehensive understanding of the hose industry—much like his father—Bruce excels at delivering exceptional customer service, creative marketing, and reliable operations. Despite the breadth of his responsibilities, Bruce handles them with remarkable efficiency and ease, making him an invaluable member of the team.

Karina Jensen (MES) serves as Chief Financial Officer and Controller at Faultless Solutions and The Hydrovac Store. Holding a graduate degree in Environmental Studies and bringing a strong background in Event Management and Marketing, she oversees critical financial and operational aspects of the business. As a managing owner, Karina ensures timely payments to suppliers, maintains efficient systems, and delivers a seamless experience for customers. She provides comprehensive support to Steve in growing the company and keeping operations running smoothly. Her versatility and proven ability to handle a wide range of responsibilities make her an indispensable leader—widely regarded by the team as a key reason for the business's success.

Kurt Mellish serves as Order Desk Specialist and Driver Supervisor at Faultless Solutions and The Hydrovac Store. He coordinates trucking operations, processes sales orders, manages drivers, and brings a versatile, hands-on approach to his multifaceted role—truly a jack-of-all-trades within the team. Starting as a driver, Kurt advanced to the front office in just three years, where his exceptional customer service during deliveries led to him directly supporting clients with walk-in and call-in orders. He has experience across nearly every aspect of the business, making him the go-to resource for any need or hard-to-find part. Kurt is rapidly developing into a Hydrovac specialist and already demonstrates knowledge of the industrial hose and fittings sector that rivals seasoned industry veterans. As the welcoming, smiling face greeting customers at the door, he consistently earns high praise for his reliability, expertise, and positive demeanor—qualities that make every interaction with him a highlight for clients and colleagues alike.

While Prabhpreet Kaur is not technically family, she cares for everyone as a true matriarch.  She has been employed in the hose and fitting sector for twenty years managing both receivables and payables.  Her most valuable asset...she keeps all our paperwork in order and that's not easy.  If you're ever in need of any information she should be your first call.

Warehouse Supervisor

Tim is a master of all trades. He came to us with his welding certificates and quickly demonstrated he had more to bring to the table. He is now Brian’s right hand man and soon he’ll be running the place.